Sunday, November 27, 2011

MICROSOFT Lost WINDOWS CD DVD (Retail or OEM Version)

Software and Hardware: LOST WINDOWS CD/DVD (Retail or OEM Version): The first thing that you need to do is find out if you actually received a Windows cd/dvd when you initially bought your computer. For many years now when you buy a new computer it may not be sold to you with a Retail (Full) version of Windows on dvd included because your Windows version may be an OEM version. See my related link regarding Windows Retail (Full) version versus Windows OEM version at: http://pamelaparr49.blogspot.com/2011/11/software-and-hardware-issues-or-tips-4.html.  If your Windows is an OEM version it may or may not include a Windows Recovery OEM dvd.

*LOST Retail (Full) version of Windows on cd/dvd. If you're certain that you did receive a Retail (Full) version of Windows on cd/dvd when you bought your computer, but you've LOST the cd/dvd, do the following:

Contact the Microsoft Supplemental Parts department regarding LOST, damaged or defective Microsoft products (i.e. Windows Operating System cd/dvd) at: http://support.microsoft.com/kb/326246, and the phone number for Canada is: 1-(800) 933-4750, Monday through Friday, 5:00 A.M. to 7:00 P.M. Pacific Time. Make sure to provide proof of purchase.

*LOST OEM Version of Windows on cd/dvd: If you're certain that you did receive an OEM version of Windows on cd/dvd when you bought your computer, but you've LOST the OEM Windows Recovery cd/dvd, as advised by Microsoft, do the following:

Contact the computer manufacturer (i.e. Dell or Gateway, etcetera) for a replacement OEM cd/dvd, and Microsoft provides this link to their Windows computer manufacters: http://support.microsoft.com/default.aspx?pr=notsureoem

NOTE: You can also contact me with any of your computer related questions via my cnet.com profile at this link: www.cnet.com/profile/pamjparr/, then just click on: E-mail Pamela j.











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